Trust Center

Welcome to the OneCloud Trust Center. OneCloud provides Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) telephony, unified communications, contact center, messaging, and call recording storage operated on the OneCloud UCaaS platform and supporting infrastructure. This includes services under the OneCloud, TelWare, and Calldacity brands. This Trust Center is designed to provide you with a clear and accessible overview of our security and trust practices, demonstrating our commitment to protecting your data and maintaining a secure environment.

At OneCloud, we understand the importance of data security and privacy. We acknowledge our responsibility for the security of account data that we may possess, store, process, or transmit on behalf of our customers. Our Information Security Management System (ISMS) has a well-defined scope that reflects its boundaries and applicability. We employ strong cryptography and security protocols to safeguard sensitive data during transmission over public networks. We also have a defined process to ensure the secure transfer of information both internally and externally.

Our commitment to security extends to our operational practices. We maintain a visitor log to keep an audit trail of activity to our facilities, computer rooms, or data centers where sensitive data may be stored or transmitted. We actively monitor the security and compliance of our cloud infrastructure configuration. Furthermore, we identify, document, and implement security features for any insecure services, protocols, or ports in use to mitigate risks. We also engage with relevant security and privacy organizations, exchanging information on newly identified threats and vulnerabilities.

Data protection is a core principle at OneCloud. Our Privacy Policy outlines our practices regarding the collection, use, retention, and disclosure of personal information, including the purpose for collection, choice and consent, and security for privacy. We also define and communicate authentication requirements, including the use of multi-factor authentication (MFA) and minimum password requirements. For our critical vendors and service providers, we obtain and review compliance reports, such as SOC 2, ISO, and PCI, at least annually to ensure their adherence to industry frameworks and our requirements.

This Trust Center provides detailed information on these and many other practices, policies, and certifications, offering transparency into how OneCloud protects your data and maintains a trusted service.